Privacy Policy

1. Introduction

BigHoops ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website bighoops.com and any related subdomains (collectively, the "Site").

2. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, company name, and location when you submit an inquiry form or create an account.
• Usage Data: Browser type, operating system, pages visited, time spent on pages, and other diagnostic data collected automatically.
• Cookies & Tracking: We use cookies and similar technologies to enhance your experience and analyze site usage.

3. How We Use Your Information

• To respond to your inquiries and provide customer support
• To process licensing, franchise, or investment inquiries
• To send updates and marketing communications you have opted into
• To improve our website, products, and services
• To comply with legal obligations

4. Third-Party Services

We may use third-party services including Google Firebase, analytics providers, and mapping services (Leaflet/Carto) that may collect information used to identify you. These services have their own privacy policies and we encourage you to review them.

5. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

6. Data Security

We implement reasonable security measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

Depending on your jurisdiction, you may have the right to access, correct, delete, or restrict the processing of your personal information. To exercise these rights, please contact us using the information below.

8. Children's Privacy

Our Site is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we discover that we have collected information from a child under 13, we will delete it promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

10. Contact Us

If you have questions about this Privacy Policy, please contact us at info@bighoops.com.